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STUDIO POLICIES & ETIQUETTE

Please read our studio policies & etiquette to ensure all classes are enjoyable and meaningful for all participants.



See you in class!


  • As a courtesy, please show up on time for your class. We strongly recommend arriving at the studio 5-10 minutes before your scheduled appointment.
  • Please ensure your phone is off/on silent to ensure that it does not distract others in class.
  • We kindly ask you to take shoes and coats off and leave them in the place provided.
  • In honor of community and in respect for all participants, all classes will start on time.
  • Please wear suitable attire. We recommend wearing close-fitting clothing, nothing too baggy, for the benefit of personal safety, free movement, and efficient teaching.
  • Please avoid strong perfumes or colognes.
  • If you have any movement concerns or restrictions, please let your instructor know before class.
  • Please let the instructor know beforehand if you do not wish to receive any hands on adjustments.
  • If you must leave early, please advise the instructor in advance.
  • In order to keep everyone safe please don't attend class if you feel sick or have any symptoms. Please contact us as soon as possible and we will find a way to reschedule the class.
  • Please leave all valuables at home. Studio is not responsible for lost/stolen items.
  • Clean up! If you’re borrowing the studio’s props (blocks, mats, straps…), be sure to return them to their rightful place upon leaving.


RESERVATIONS

  • Pre-registration and payment are required to secure your spot. We do not accept walk-ins due to our small class setting and limited spots available.
  • To secure your spot, please use our booking system to select your desired class and complete the registration.

CANCELLATIONS

We understand that schedules can change. As class sizes are limited, we kindly ask for advance notice:

Drop-in Group Classes:
A minimum of 6 hours’ notice is required to cancel or reschedule. Late cancellations will be charged in full.

Group Sessions (6–8 week programs):
Maximum of one (1) make-up class is allowed per session, or one class may be prorated if notice is given prior to booking.

Private / Semi-Private Classes:
A minimum of 7 days’ notice is required to cancel or reschedule. Changes made with less than 7 days’ notice are subject to a $30 fee, due to studio booking policies for reserved space.

  • If you are running late, please notify us. In this case, the class will be shortened and will still finish at the scheduled time.
  • All cancellation requests must be submitted via email or text. Cancellations outside of the allowed time frame will be considered a no-show and are not eligible for make-up or credit.
  • The studio reserves the right to cancel classes due to low enrollment or unforeseen circumstances. In such cases, you will be offered a reschedule or full credit/refund.

PAYMENT & REFUNDS

  • All sales are final. Non-refundable, non-sharable, non-exchangeable.
  • In the event of a personal injury/illness, please contact us.
  • Payment must be made in one transaction.
  • Single drop-in class - expires in 1 month after purchase date. 5 class packages - expires in 2 months after purchase date.

ONLINE AND IN-PERSON SESSION

  • All sales are final. Non-refundable, non-sharable, non-exchangeable.
  • Payment + Registration is required in advance.
  • Space is limited.
  • All events are subject to cancellation if enrollment is low.
  • Participants are required to pay for the full session at the time of registration. If you anticipate missing a class, please notify us prior to registering, and we will prorate the session accordingly. Only one class per session may be prorated. Missed classes without prior notice are non-refundable and cannot be credited or rescheduled.
  • Online sessions are private, semi-private and group via Zoom. Includes live corrections, tailored training, and weekly homework.
  • Online Session: Please connect for class with at least 5 - minutes lead time. Zoom has a waiting room for you and your instructor will admit you to the class from there. We do our utmost to keep disruptions to a minimum, so please stay muted during the class.

WORKSHOP POLICY

  • Full payment and registration are required to secure a spot in a workshop.
  • All workshop sales are final. No refunds or credits unless the studio cancels the event.
  • Workshops are subject to cancellation due to low enrollment or unforeseen circumstances. In such cases, a full credit or refund will be provided.
  • Please arrive 5–10 minutes early. Late arrivals may be denied entry for safety and flow of the workshop.
  • Participants must adhere to the same studio etiquette and attire guidelines as regular classes.

WAITLIST

  • If a class is full, you may join the waitlist. If a spot becomes available, we will contact you.
  • Failure to reply promptly will be treated as a decline, and your spot will be offered to the next participant.

PRIVACY POLICY

  • Your personal information is protected and will never be sold or traded.
  • All participants must sign a waiver before their first class, which includes health information for the instructor’s use.

CHANGES TO POLICIES

  • The studio reserves the right to modify or update these policies at any time.
  • Clients will be notified of any changes to the studio website.

Thank you for choosing FLEXFIT LAB!


Through guided, intentional training, we help you improve strength, flexibility, and control while developing deeper body awareness.

Move better, feel stronger, and become more flexible with every session!