STUDIO POLICIES & ETIQUETTE

Please read our studio policies & etiquette to ensure all classes are enjoyable and meaningful for all participants.

See you in class!

As a courtesy, please show up on time for your class. We strongly recommend arriving at the studio 5-10 minutes before your scheduled appointment.
Please ensure your phone is off/on silent to ensure that it does not distract others in class.
We kindly ask you to take shoes and coats off and leave them in the place provided.
In honor of community and in respect for all participants, all classes will start on time.
Please wear suitable attire. We recommend wearing close-fitting clothing, nothing too baggy, for the benefit of personal safety, free movement, and efficient teaching.
Please avoid strong perfumes or colognes.
If you have any movement concerns or restrictions, please let your instructor know before class.
Please let the instructor know beforehand if you do not wish to receive any hands on adjustments.
If you must leave early, please advise the instructor in advance.
In order to keep everyone safe please don't attend class if you feel sick or have any symptoms. Please contact us as soon as possible and we will find a way to reschedule the class.
Please leave all valuables at home. Studio is not responsible for lost/stolen items.
Clean up! If you’re borrowing the studio’s props (blocks, mats, straps…), be sure to return them to their rightful place upon leaving.

RESERVATIONS

Pre-registration and payment are required to secure your spot. We do not accept walk-ins due to our small class setting and limited spots available.
To secure your spot, please use our booking system to select your desired class and complete the registration.

CANCELLATIONS

We recognize that life can get in the way but since our classes are small, we ask that you let us know ahead of time:
Group Class: We require at least 6 hours’ notice for cancellations, otherwise, regular charges will apply.
Private / Semi-private classes: We require at least 24 hours’ notice for cancellations, otherwise, regular charges will apply.
In case you are running late, please contact us.
Cancellation notice must be received via email or text. Cancellations outside of the allowed time frame will result in a no-show booking and therefore not eligible to be made up. This is important so that all have opportunities to book classes and times that are available.
The instructor reserves the right to deny entry to the class after 15 minutes, and late cancellations or no-shows will result in a charge. We prioritize your safety, and a proper warm-up before deeper stretching is mandatory. Skipping the warm-up increases the risk of injury.
The studio reserves the right to cancel a class due to low enrollment or unforeseen circumstances. In such cases, we will make every effort to notify you as soon as possible via email or phone. If a class is canceled by the studio, participants will be offered the option to reschedule or receive a full credit/refund for the canceled session.

PAYMENT & REFUNDS

All sales are final. Non-refundable, non-sharable, non-exchangeable.
In the event of a personal injury/illness, please contact us.
Payment must be made in one transaction.
Single class - expires in 7 days after purchase date. 8 and 10 class packages - expires in 2 months after purchase date.

ONLINE AND IN-PERSON SESSION

All sales are final. Non-refundable, non-sharable, non-exchangeable.
Payment + Registration is required in advance.
Space is limited.
All events are subject to cancellation if enrollment is low.
Participants are required to pay for the full session at the time of registration. If you anticipate missing a class, please notify us prior to registering, and we will prorate the session accordingly. Only one class per session may be prorated. Missed classes without prior notice are non-refundable and cannot be credited or rescheduled.
Online sessions are private, semi-private and group via Zoom. Includes live corrections, tailored training, and weekly homework.
Online Session: Please connect for class with at least 5 - minutes lead time. Zoom has a waiting room for you and your instructor will admit you to the class from there. We do our utmost to keep disruptions to a minimum, so please stay muted during the class.

WORKSHOP POLICY

Full payment and registration are required to secure a spot in a workshop.
All workshop sales are final. No refunds or credits unless the studio cancels the event.
Workshops are subject to cancellation due to low enrollment or unforeseen circumstances. In such cases, a full credit or refund will be provided.
Please arrive 5–10 minutes early. Late arrivals may be denied entry for safety and flow of the workshop.
Participants must adhere to the same studio etiquette and attire guidelines as regular classes.

WAITLIST

If a class is full, you may join the waitlist. If a spot becomes available, we will contact you.
Failure to reply promptly will be treated as a decline, and your spot will be offered to the next participant.

Your personal information is protected and will never be sold or traded.
All participants must sign a waiver before their first class, which includes health information for the instructor’s use.

CHANGES TO POLICIES

Thank you for choosing FLEXFIT LAB!

We believe that everyone can achieve amazing results with the right fitness program.

Start your journey today to the best version of yourself!