STUDIO POLICIES & ETIQUETTE

Please read our studio policies & etiquette to ensure all classes are enjoyable and meaningful for all participants.

See you in class!

As a courtesy, please show up on time for your class. We strongly recommend arriving at the studio 5-10 minutes before your scheduled appointment.
Please ensure your phone is off/on silent to ensure that it does not distract others in class.
We kindly ask you to take shoes and coats off and leave them in the place provided.
In honor of community and in respect for all participants, all classes will start on time.
Please wear suitable attire. We recommend wearing close-fitting clothing, nothing too baggy, for the benefit of personal safety, free movement, and efficient teaching.
Please avoid strong perfumes or colognes.
If you have any movement concerns or restrictions, please let your instructor know before class.
Please let the instructor know beforehand if you do not wish to receive any hands on adjustments.
If you must leave early, please advise the instructor in advance.
In order to keep everyone safe please don't attend class if you feel sick or have any symptoms. Please contact us as soon as possible and we will find a way to reschedule the class.
Please leave all valuables at home. Studio is not responsible for lost/stolen items.
Clean up! If you’re borrowing the studio’s props (blocks, mats, straps…), be sure to return them to their rightful place upon leaving.

RESERVATIONS

Pre-registration and payment are required to secure your spot. We do not accept walk-ins due to our small class setting and limited spots available.
To secure your spot, please email us or send a text message on Instagram.

CANCELLATIONS

We recognize that life can get in the way but since our classes are small, we ask that you let us know ahead of time:
Group Class: We require at least 6 hours’ notice for cancellations, otherwise, regular charges will apply.
Private / Semi-private classes: We require at least 24 hours’ notice for cancellations, otherwise, regular charges will apply.
In case you are running late, please contact us.
Cancellations can be done via email or by phone. Cancellations outside of the allowed time frame will result in a no-show booking and therefore not eligible to be made up. This is important so that all have opportunities to book classes and times that are available.
The instructor reserves the right to deny entry to the class after 10 minutes, and late cancellations or no-shows will result in a charge. We prioritize your safety, and a proper warm-up before deeper stretching is mandatory. Skipping the warm-up increases the risk of injury.

PAYMENT & REFUNDS

All sales are final. Non-refundable, non-sharable, non-exchangeable.
In the event of a personal injury/illness, please contact us.
Payment must be made in one transaction, split by a maximum of two methods of payment.
Single class - expires in 7 days after purchase date. 8 and 10 class packages - expires in 2 months after purchase date.

ONLINE LIVE COURSE

All sales are final. Non-refundable, non-sharable, non-exchangeable.
Payment + Registration is required in advance.
Space is limited.
All events are subject to cancellation if enrollment is low.
All participants must pay for the whole course; we do not pro-rate classes.
Cancellation notice must be received via email or text a minimum of 24 hours in advance of the workshop or online course to receive credit.
Online Live course: Please arrive for class with at least 5-10 minutes lead time. Zoom has a waiting room for you and your instructor will admit you to the class from there. We do our utmost to keep disruptions to a minimum, so please stay muted during the class.

WAITLIST

If a class is full, you may join the waitlist. If a spot becomes available, we will contact you. Please note that not replying will be treated as a decline, and your spot on the waitlist will be passed on to the next client.

The personal information you provide is protected and will never be sold or traded for any purpose. All participants must sign a waiver prior to taking their first class. The waiver asks personal health questions. This information is strictly for the Instructor to use when teaching to ensure your needs and safety.

CHANGES TO POLICIES

The studio reserves the right to modify or update these policies at any time.
Clients will be notified of any changes to the studio website.

Thank you for choosing FLEXFIT LAB!

We believe that everyone can achieve amazing results with the right fitness program.

Start your journey today to the best version of yourself!